How can I withdraw my balance from my personal account?

You can withdraw the balance from your personal account only after six months.

After topping up your balance, you can order a service, and if there is a cancellation, 

you can order another service in the future, or reorder the same service later

Can I cancel an order if it is being processed through the system/API?

It is not possible to cancel an order if it is being processed through the system/API, 

as they are processed automatically by the vendor. You can only cancel a manual order, 

which is processed by the administrator himself

Will there be a refund if the wrong IMEI/Serial?

Make sure you entered the correct IMEI/Serial before ordering. 

If you entered it incorrectly, no refunds will be given.

What to do if there are delays in orders through the API?

In some cases there may be delays in orders through the API,

 it depends on the supplier, be patient

Can I make a refund for a service I ordered?

There is no refund for the service you ordered if you ordered 

the same service from another provider and that provider

 provided the service faster. Make your orders with the same provider

Are the funds refunded when you re-block?

If you get locked out again, no refunds will be given.

 Remember your usernames and passwords after unlocking and do not share them with anyone

What to do to connect to our API?

If you want to connect to our API, go to 

"Account" - "Settings" - "API settings" or contact the administrator. 

The administrator's contacts are in the basement of the site

What to do if the order was not processed, there was an error or the service is unavailable?

If your order was not processed, there was an error or the service is unavailable, please contact the administrator